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CO2 Laser CoolantCW3000CW5000CW5200CW5202CW6000CO2 Laser Coolant Get your CO2 laser ready for winter with OMTech's laser antifreeze coolant! Our self-developed 1 gallon heat transfer fluid is composed of ethylene glycol, deionized water, and corrosion inhibitors to give your CO2 laser all-around protection against freezing, overheating, and corrosion for lasting performance. A perfect match for OMTech's water chiller, this safe, clean, and nontoxic laser antifreeze for winterizing boasts extra low conductivity to keep your laser tube from freezing even at -31°F, and continuously removes excess heat for stable laser engraving without reducing the output power. Prediluted for your immediate use, our universally compatible antifreeze is ready to use for all CO2 lasers, from laser engravers to laser cutters to hybrid lasers. NOTE that the mixed use with other laser coolant may lead to chemical reactions; using vehicle coolant for your laser will deteriorate its output power and lifespan. For best results, replace the coolant every 3 months.CW3000 Looking for an efficient way to keep your medium-sized laser engraver machine cool during use? OMTech's heat-radiating CW-3000 water cooler is your best choice! Instead of using coolant and lots of power to refrigerate the water, its sensors and efficient fans radiate away 50W of heat every time the water begins to rise 1° Celsius. An observation window gauges the machine's water level and lets you know when it's time for a refill. The water inlet and outlet ports are brass for corrosion-free performance and well designed to prevent any leaks. The sensors provide real-time temperature information with a clear digital display, and indicator lights and alarms let you quickly know of any irregularities.CW5000 Omtech's CW-5000 water chiller is your best choice to keep your laser engraving and cutting machines cool during use! The spacious 1.6 gallon (6 L) water tank runs at 2.6 gpm to remove heat from your CO2 laser tube as it works. Its 0.8hp compressor uses R410a refrigerant to keep your water-cooling system within 0.9F of a constant temperature. It can cool up to 3035 BTUs per hour, cooling down your laser cutter and engraver to keep it humming along. An observation window gauges the machine's water level and lets you know when it's time for a refill. The water inlet and outlet ports are brass for corrosion-free performance and well designed to prevent any leaks. The sensors provide real-time temperature information with a clear digital display and indicator lights & alarms let you know of any irregularities. The convenient rubberized handles allow you to carry it around your garage or workshop with ease. CW5200 Looking for a powerful water chiller to keep your laser engraving machine cool during use? OMTech's CW-5200 laser water chiller is your best choice! The spacious 1.6-gallon (6L) water tank runs at 2.6 gpm to remove heat from your CO2 laser tube as it works. Its 0.9hp compressor uses R410a refrigerant to keep your water-cooling system within 0.3℃ of a constant temperature. It can cool up to 5186 BTUs per hour, cooling down your laser cutter and engraver up to 150W.CW5202 Looking for a powerful water chiller to keep your laser engraving machines cool during use? OMTech's CW-5202 laser water chiller is your best choice! The spacious 1.6-gallon (6L) water tank runs at 3.2 gpm to remove heat from your CO2 laser tube as it works. It can cool up to 5186 BTUs per hour, cooling down your laser cutter and engraver up to 150W. Our water cooler's two sets of inlet and outlet ports let you easily cool 2 laser engravers or other devices at once, saving you the expense of buying two separate chillersCW6000 Looking for a powerful water chiller to keep your laser engraving machines cool during use? OMTech's CW-6000 laser water chiller is the best choice! The spacious 4-gallon (15L) water tank and a powerful 1120W compressor enable an exceptional cooling capacity of 10700 BTU/hr. This water chiller's powerful motor and accurate sensors keep water within 0.5°C of your chosen temperature, set either absolutely or relative to the surrounding room. The smart control panel lets you easily set and adjust the temperature needed to your equipment. An observation window gauges the machine's water level and lets you know when it's time for a refill. The water inlet and outlet ports are brass for corrosion-free performance and well designed to prevent any leaks. The sensors provide real-time temperature information, and the alarm output lets you quickly know of any irregularities. The convenient casters also allow you to move the cooling machine around your workshop to cool your different equipment.CO2 Laser CoolantFeaturesSpecificationPacking ListFeatures CO2 LASER COOLANT: OMTech's 1.1 gallon CO2 laser antifreeze coolant protects your laser tube from freezing and bursting even at -31F and quickly removes excess heat to keep your engraver humming along ALL-AROUND PROTECTION: This safe and clean ethylene glycol based coolant and heat transfer fluid with corrosion inhibitors resists freezing, overheating, and erosion to provide long-lasting efficient cooling UNIVERSAL COMPATIBILITY: Our laser engraver liquid cooler boasts ultimate versatility, compatible with all CO2 laser cutting machine water chillers and cooling tanks PERFECT CHILLER MATCH: Use this blue water cooling liquid for CO2 laser tubes to reduce oxidation and dust, allowing it to extend the tube’s life to ensure your engraver's stable operation LOW CONDUCTIVITY: Our laser protective coolant boasts ultra low conductivity of 10µS/cm to prolong your laser cutter's service life without decreasing its output power READY-TO-USE SOLUTION: This prediluted laser water coolant offers immediate use; simply clean the water cooling system with distilled or deionized water and add the coolant to your water tank or chiller SUPERIOR SERVICE & SUPPORT: Order OMTech's self-developed laser coolant today to empower your CO2 tube and enjoy fast US based shipping, strong 2 year general support (3 months for unsealed use), and ever helpful 24/7 customer service Specification Composition: Ethylene Glycol, Deionized Water, Corrosion Inhibitors Fluid Color: Blue pH Value: 7.3-8.3 Freezing Point: -31°F (-35°C) Boiling Point: 226.4°F (108°C) Conductivity: 10±5 µS/cm Volume: 4.2 qt. (4 L, 1.1 gal.) Net Weight: 9 lb. (4.1 kg) Warranty: 2 Years (3 mo. for Unsealed Use) Packing List 1 x CO2 Laser Coolant CW3000 Water ChillerFeaturesSpecificationPacking ListFeatures ENERGY-EFFICIENT COOLING: Orion Motor Tech's CW-3000 water chiller radiates heat away rather than using refrigeration to keep your k40 laser engraver nice and cool at a fraction of the usual energy expense; its advanced design uses its 2.6 gpm flow rate and powerful fans to radiate away 50W of heat from your machine for every 1°C rise in water temperature CAPACIOUS TANK: The 2.4-gallon (9L) water tank is enclosed to reduce evaporation and provide long-term service between refills; the clear observation window lets you know when it's time to top off HIGH-GRADE PORTS: Our water cooler's inlet and outlet ports are made of premium brass for long-term corrosion-free performance; their careful design prevents any issues with leaks as it operates SAFE OPERATION: This industrial water cooling system includes internal sensors to monitor performance and let you know via digital display, indicator lights, and alarms when everything's going smoothly and when it's time to make adjustments SATISFACTION GUARANTEED: OMT's usual strong warranty and friendly 24/7 customer service let you order with confidence that this product will meet all your cooling needs for your small to medium-sized engraving tool Specification Model: CW-3000 Material: Steel, ABS, Copper Color: Blue, Grey Input Power: 110V/60Hz Current: 0.9A Capacity: 2.4 gal. (9L) Max. Lift: 32.8 ft. (10 m) Max. Flow: 2.6 gpm (10L/min) Radiating Capacity: 50W/°C Product Dimensions: 19x11x15 in. (47x27x37 cm) Inlet/Outlet Port Diameter: 2/5 in. (1 cm) Weight: 21 lb. (9.5 kg) Warranty: 1 Year Packing List 1 x Industrial Chiller 1 x Power Cord 1 x Alarm Signal Output Plug 1 x Spare Fuse (held near the rear power socket) 1 x Instruction Manual CW5000 Water ChillerFeaturesSpecificationPacking ListFeatures POWERFUL COOLING: Omtech's CW-5000 water chiller uses standard R410a refrigerant to keep laser cutting and engraving machines nice and cool during use; its 2.6 gpm flow rate and 0.8hp compressor cool up to 3035 BTUs per hour (0.89 kW/hr.) CAPACIOUS TANK: The 1.6 gallon (6 L) water tank is enclosed to reduce evaporation and provide long-term service between refills; the clear observation window lets you know when it's time to top off HIGH-GRADE PORTS: Our water cooler's inlet and outlet ports are made of premium brass for long-term corrosion free performance; their careful design prevents any leaks during the efficient water circulation SAFE OPERATION: This industrial water cooling system includes internal sensors to keep temperatures within 0.9F (0.5C) of constant and let you know via digital display, indicator lights, and alarms when it's time for adjustments INNOVATIVE DESIGN: This OMT water chiller is integrated with two powerful cooling fans to dissipate heat with optimal efficiently, ensuring stable and long-lasting performance of your CO2 laser engraving or CNC equipment Specification Model: CW-5000 Material: Steel, ABS, Copper Color: Red, Black Tank Capacity: 1.6 gal. (6 L) Current: 3.5-6.5A Compressor Power: 0.8 hp (0.6 kW) Water Pump Power: 30W Refrigerant: R410A Refrigerating Capacity: 3035 BTU/hr. (0.89 kW/hr.) Set Temperature Stability: ±0.9°F (±0.5°C) Max. Flow: 2.6 gpm (10 L/min.) Max. Lift: 39 ft. (12 m) Inlet/Outlet Diameter: 0.4 in. (1 cm) Overall Dimensions: 22 x 11.4 x 17 in. (56x29x43 cm) Net Weight: 54 lb. (24.5 kg) Certification: CE, FCC Packing List 1 x Industrial Water Chiller 1 x Power Cord 1 x Alarm Signal Output Plug 1 x Instruction Manual CW5200 Water ChillerFeaturesSpecificationPacking ListFeatures POWERFUL COOLING: OMTech's CW-5200 water chiller uses standard R410a refrigerant to keep laser cutting and engraving machines up to 150W nice and cool during use; its 2.6 gpm flow rate and 0.9hp compressor can cool up to 5186 BTU per hour CAPACIOUS TANK: The 1.6-gallon (6L) water tank is enclosed to reduce evaporation and provide long-term service between refills; the clear observation window lets you know when it's time to top off HIGH-GRADE PORTS: Our water cooler's inlet and outlet ports are made of premium brass for long-term corrosion-free performance; their careful design prevents any issues with leaks as it operates SAFE OPERATION: This industrial water cooling system includes internal sensors to keep temperatures within 0.3℃ of constant and to let you know via digital display, indicator lights, and alarms when everything's going smoothly and when it's time to make adjustments SATISFACTION GUARANTEED: OMTech's usual strong warranty and friendly 24/7 customer service let you order with confidence that this product will meet all your cooling needs for your small to medium-sized engraving tool Specification Model: CW-5200 Material: Steel, ABS, Copper Color: Blue, Grey Input Power: 110V/60Hz Current: 4.6-6.5A Compressor Power: 0.9 hp (0.68kW) Refrigerating Capacity: 5186 BTU/hr. (1.52 kW) Water Capacity: 1.6 gal. (6L) Max. Lift: 29.5 ft. (9 m) Max. Flow: 2.6 gpm (10L/min.) Product Dimensions: 22x11.4x17 in. (56x29x43 cm) Inlet/Outlet Port Diameter: 2/5 in. (1 cm) Weight: 57.3 lb. (26 kg) Warranty: 1 Year Packing List 1 x Industrial Chiller 1 x Power Cord 1 x Alarm Signal Output Plug 1 x Spare Fuse (held near the rear power socket) 1 x Instruction Manual CW5202 Water ChillerFeaturesSpecificationPacking ListFeatures POWERFUL COOLING: OMTech's CW-5202 water chiller uses standard R410a refrigerant to keep laser cutting and engraving machines up to 150W nice and cool during use; its 3.2 gpm flow rate and 0.9hp compressor can cool up to 5186 BTU per hour CAPACIOUS TANK: The 1.6-gallon (6L) water tank is enclosed to reduce evaporation and provide long-term service between refills; the clear observation window lets you know when it's time to top off CHILLS TWO DEVICES AT ONCE: Our water cooler's two sets of inlet and outlet ports let you easily cool 2 laser engravers or other devices at once, saving you the expense of buying two separate chillers; the ports are also made of premium brass for long-term corrosion-free performance and their careful design prevents any issues with leaks as it operates SAFE OPERATION: This industrial water cooling system includes internal sensors to keep temperatures within 0.3℃ of constant and to let you know via digital display, indicator lights, and alarms when everything's going smoothly and when it's time to make adjustments SATISFACTION GUARANTEED: OMTech's usual strong warranty and friendly 24/7 customer service let you order with confidence that this product will meet all your cooling needs for your small to medium-sized engraving tool Specification Model: CW-5202 Material: Steel, ABS, Copper Color: Blue, Grey Input Powea-6.5A Compressor Power: 0.9 hp (0.68kW) Refrigerating Capacity: 5186 BTU/hr. Water Capacity: 1.6 gal. (6L) Max. Lift: 29.5 ft. (9 m) Max. Flow: 3.2 gpm (12L/min.) Product Dimensions: 22x11.4x17 in. (56x29x43 cm) Inlet/Outlet Port Diameter: 2/5 in. (1 cm) Weight: 59.5 lb. (27 kg) Warranty: 1 Year Packing List 1 x Industrial Chiller 1 x Power Cord 1 x Alarm Signal Output Plug 1 x Spare Fuse (held near the rear power socket) 1 x Instruction Manual CW6000 Water ChillerFeaturesSpecificationPacking ListFeatures POWERFUL COOLING: This CW-6000 water chiller uses standard R410a refrigerant to keep your laser cutting and engraving machines, CNC machines, and laser welding equipment nice and cool during use; its 8.7 gpm flow rate and 1hp compressor can cool up to 10700 BTU per hour CAPACIOUS TANK: The 4 gallon (15L) water tank is enclosed to reduce evaporation and provide long-term service between refills; the clear observation window lets you know when it's time to top off SAFE OPERATION: This industrial water cooling system includes internal sensors to keep temperatures within 0.5°C of constant and to let you know via digital display and alarms when everything's going smoothly and when it's time to make adjustments SUPERIOR PORTIBILITY: Our water cooler comes with four high-quality casters for easy maneuverability around your workshop to cool different equipment, while the inlet and outlet ports are made of premium brass for long-term corrosion-free performance SATISFACTION GUARANTEED: The usual strong warranty and friendly 24/7 customer service let you order with confidence that this product will meet all your cooling needs for years to come Specification Model: CW-6000 Material: Steel, ABS, Copper Color: White Input Power: 110V/60Hz Current: 3.5-11A Capacity: 4 gal. (15L) Compressor Power: 1 hp (0.75 kW) Pump Power: 0.73 hp (550W) Temperature Accuracy: ±0.9°F (±0.5°C) Max. Lift: 160 ft. (48 m) Max. Flow: 8.7 gpm (33L/min.) Refrigeration Capacity: 10700 BUT/hr. (3.1 kW) Refrigerant: R-410A Refrigerant Capacity: 1 lb. (480 g) Product Dimensions: 25 x 17 x 28 in. (64x43x73 cm) Inlet/Outlet Port Diameter: 1/2 in. (1.27 cm) Weight: 180 lb. (82 kg) Warranty: 1 Year Packing List 1 x Industrial Chiller 1 x Power Plug 1 x Power Cord 2 x Pipe Connectors 2 x Hose Clamps 1 x Alarm Plug 1 x PTFE Tape 1 x Protective Tube 1 x User Manual Spec ComparationModelCW-3000CW-5000CW-5200CW-5202CW-6000Tank Capacity2.4 Gallon1.6 Gallon1.6 Gallon1.6 Gallon4 GallonPower SupplyAC110V/60HzAC110V/60HzAC110V/60HzAC110V/60HzAC110V/60HzCompressor PowerNo Compressor Inside0.8HP0.93HP0.93HP1HPMax. Flow2.6 Gal/Min2.6 Gal/Min2.6 Gal/Min3.2 Gal/Min8.7 Gal/Minfor Laser Engraver60 W & below50 W & above50 W & above50 W & above50 W & aboveCompatible laser QTYfor one laserfor one laserfor one laserfor one or two laserfor one laser

Product Description OMTech's CW-5000 water chiller is your best choice to keep your laser engraving and cutting machines cool during use! The spacious 1.6 gallon (6 L) water tank runs at 2.6 gpm to remove heat from your CO2 laser tube as it works. Its 0.8hp compressor uses R410a refrigerant to keep your water-cooling system within 0.9F of a constant temperature. It can cool up to 3035 BTUs per hour, cooling down your laser cutter and engraver to keep it humming along. An observation window gauges the machine's water level and lets you know when it's time for a refill. The water inlet and outlet ports are brass for corrosion-free performance and well designed to prevent any leaks. The sensors provide real-time temperature information with a clear digital display and indicator lights & alarms let you know of any irregularities. The convenient rubberized handles allow you to carry it around your garage or workshop with ease. Features 5• POWERFUL COOLING: Orion Motor Tech's CW-5000 water chiller uses standard R410a refrigerant to keep laser cutting and engraving machines nice and cool during use; its 2.6 gpm flow rate and 0.8hp compressor cool up to 3035 BTUs per hour (0.89 kW/hr.) • CAPACIOUS TANK: The 1.6 gallon (6 L) water tank is enclosed to reduce evaporation and provide long-term service between refills; the clear observation window lets you know when it's time to top off • HIGH-GRADE PORTS: Our water cooler's inlet and outlet ports are made of premium brass for long-term corrosion free performance; their careful design prevents any leaks during the efficient water circulation • SAFE OPERATION: This industrial water cooling system includes internal sensors to keep temperatures within 0.9F (0.5C) of constant and let you know via digital display, indicator lights, and alarms when it's time for adjustments • INNOVATIVE DESIGN: This OMT water chiller is integrated with two powerful cooling fans to dissipate heat with optimal efficiently, ensuring stable and long-lasting performance of your CO2 laser engraving or CNC equipment ShippingPaymentWarrantyReturnFeedbackAbout usContact usShipping We have three warehouses located in Anaheim, CA, Memphis, TN, and Dayton, NJ. In general, we ship out products based on the closest distance UNLESS the closer warehouse is out of stock for the specific products that customers have ordered. Your kind consideration is highly appreciated. Please make sure your shipping address is correct before we send your package out. If you must modify your shipping address after the package is sent out, reshipping cost plus a fee of $12.50 will apply. We only ship to the lower 48 states. Orders will only ship to PayPal-confirmed addresses Shipping takes about 3-8 days to arrive, depending on the customer's location. Any issues during transit, feel free to contact us. We will surely take care of u. Orders made before 2:00 PM EST (11:00 AM PST) will be shipped the same day, during weekends or holidays will be handled the next business day. Most orders will be shipped within 24 hrs during weekdays via FedEx, USPS, or UPS. We do not ship on weekends or various national holidays, Orders made after 2:00 PM EST (11:00 AM PST) on Friday will be shipped the next business day. Based on applicable tax laws, eBay will calculate, collect, and remit sales tax on behalf of sellers for items shipped to customers in most of the US states. Please check https://www.ebay.com/help/buying/paying-items/paying-tax-ebay-purchases?id=4771 regularly as eBay is continuously updating the tax as states adopt new laws and regulations regarding sales tax collection.Payment We accept payments via PayPal, PayPal Credit, Visa, Master, AmericanExpress, Discover, and Google Pay, and only ship to Paypal CONFIRMED address (NO PO BOX). Payment should be completed within 7 days of auction closing. Or unpaid dispute will be filed for closing auction. We will leave positive feedback immediately after payment is received. We appreciate positive feedback as much as you do. If for some reason there is any issue with the purchase, please contact us prior to leaving feedback, we will be glad to work together and provide a satisfying solution. Warranty If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or videos to show the problem. Please do check everything carefully after you received the parcel, any damage except DOA (Dead-On-Arrival) would not be covered if it's your fault. Replacement products are provided with the same warranty as the returned products.Return Our 30-day Satisfaction Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase. Please note that all returns must be pre-approved by seller and have a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted. Buyer's issue need return must fit terms below There is a 15% restocking fee charged against all returned parts. Parts must be resaleable and in the original packaging. We cannot take back used products. We cannot take back installed or tired products. We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria. Return request need to be within 30 days of receipt. Feedback We will leave positive feedback immediately after payment is received. We appreciate the positive feedback as much as you do. If for some reason there is an issue with the purchase, please contact us prior to leaving feedback, we will be glad to work together and provide a satisfying solution. About us Who are we? OMTech is a collaboration of 30-yr industry vets and promising new techs in Anaheim, California. Our affordable but quality lasers and US-based support quickly grew us into the largest online brand for precision engraving. What makes us special? Alongside our skilled & helpful staff, OMTech users have built up a supportive online family in our forums and social media, sharing inspiration and sharpening their DIY skills together. What drives us? We love keeping the OMTech family on the cutting edge of laser crafting because we know our growth is inseparable from your success.Contact us Email Customer Support: 9:00am-2:00am PST Sunday-Friday All emails will be responded to within 12-24 hours One 45-minute Virtual Tech Support appointment with OMTech Specialists in Anaheim, California Product Description OMTech's CW-5000 water chiller is your best choice to keep your laser engraving and cutting machines cool during use! The spacious 1.6 gallon (6 L) water tank runs at 2.6 gpm to remove heat from your CO2 laser tube as it works. Its 0.8hp compressor uses R410a refrigerant to keep your water-cooling system within 0.9F of a constant temperature. It can cool up to 3035 BTUs per hour, cooling down your laser cutter and engraver to keep it humming along. An observation window gauges the machine's water level and lets you know when it's time for a refill. The water inlet and outlet ports are brass for corrosion-free performance and well designed to prevent any leaks. The sensors provide real-time temperature information with a clear digital display and indicator lights & alarms let you know of any irregularities. The convenient rubberized handles allow you to carry it around your garage or workshop with ease. Features 5• POWERFUL COOLING: Orion Motor Tech's CW-5000 water chiller uses standard R410a refrigerant to keep laser cutting and engraving machines nice and cool during use; its 2.6 gpm flow rate and 0.8hp compressor cool up to 3035 BTUs per hour (0.89 kW/hr.) • CAPACIOUS TANK: The 1.6 gallon (6 L) water tank is enclosed to reduce evaporation and provide long-term service between refills; the clear observation window lets you know when it's time to top off • HIGH-GRADE PORTS: Our water cooler's inlet and outlet ports are made of premium brass for long-term corrosion free performance; their careful design prevents any leaks during the efficient water circulation • SAFE OPERATION: This industrial water cooling system includes internal sensors to keep temperatures within 0.9F (0.5C) of constant and let you know via digital display, indicator lights, and alarms when it's time for adjustments • INNOVATIVE DESIGN: This OMT water chiller is integrated with two powerful cooling fans to dissipate heat with optimal efficiently, ensuring stable and long-lasting performance of your CO2 laser engraving or CNC equipment ShippingPaymentWarrantyReturnFeedbackAbout usContact usShipping We have three warehouses located in Anaheim, CA, Memphis, TN, and Dayton, NJ. In general, we ship out products based on the closest distance UNLESS the closer warehouse is out of stock for the specific products that customers have ordered. Your kind consideration is highly appreciated. Please make sure your shipping address is correct before we send your package out. If you must modify your shipping address after the package is sent out, reshipping cost plus a fee of $12.50 will apply. We only ship to the lower 48 states. Orders will only ship to PayPal-confirmed addresses Shipping takes about 3-8 days to arrive, depending on the customer's location. Any issues during transit, feel free to contact us. We will surely take care of u. Orders made before 2:00 PM EST (11:00 AM PST) will be shipped the same day, during weekends or holidays will be handled the next business day. Most orders will be shipped within 24 hrs during weekdays via FedEx, USPS, or UPS. We do not ship on weekends or various national holidays, Orders made after 2:00 PM EST (11:00 AM PST) on Friday will be shipped the next business day. Based on applicable tax laws, eBay will calculate, collect, and remit sales tax on behalf of sellers for items shipped to customers in most of the US states. Please check https://www.ebay.com/help/buying/paying-items/paying-tax-ebay-purchases?id=4771 regularly as eBay is continuously updating the tax as states adopt new laws and regulations regarding sales tax collection.Payment We accept payments via PayPal, PayPal Credit, Visa, Master, AmericanExpress, Discover, and Google Pay, and only ship to Paypal CONFIRMED address (NO PO BOX). Payment should be completed within 7 days of auction closing. Or unpaid dispute will be filed for closing auction. We will leave positive feedback immediately after payment is received. We appreciate positive feedback as much as you do. If for some reason there is any issue with the purchase, please contact us prior to leaving feedback, we will be glad to work together and provide a satisfying solution. Warranty If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or videos to show the problem. Please do check everything carefully after you received the parcel, any damage except DOA (Dead-On-Arrival) would not be covered if it's your fault. Replacement products are provided with the same warranty as the returned products.Return Our 30-day Satisfaction Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase. Please note that all returns must be pre-approved by seller and have a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted. Buyer's issue need return must fit terms below There is a 15% restocking fee charged against all returned parts. Parts must be resaleable and in the original packaging. We cannot take back used products. We cannot take back installed or tired products. We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria. Return request need to be within 30 days of receipt. Feedback We will leave positive feedback immediately after payment is received. We appreciate the positive feedback as much as you do. If for some reason there is an issue with the purchase, please contact us prior to leaving feedback, we will be glad to work together and provide a satisfying solution. About us Who are we? OMTech is a collaboration of 30-yr industry vets and promising new techs in Anaheim, California. Our affordable but quality lasers and US-based support quickly grew us into the largest online brand for precision engraving. What makes us special? Alongside our skilled & helpful staff, OMTech users have built up a supportive online family in our forums and social media, sharing inspiration and sharpening their DIY skills together. What drives us? We love keeping the OMTech family on the cutting edge of laser crafting because we know our growth is inseparable from your success.Contact us Email Customer Support: 9:00am-2:00am PST Sunday-Friday All emails will be responded to within 12-24 hours One 45-minute Virtual Tech Support appointment with OMTech Specialists in Anaheim, CaliforniaOn May 19, 2024 at 20:33:46 PDT, seller added the following information: