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Strong tubing has low memory for exceptional fluid transport.Essential Terms You may return the item(s) to us within 30 days of your purchase for a full refund for any reason.We accept the eBay return process onlyWe do not accept late returns; You will need the RGA# (Return Goods Authorization Number) before you proceed with the return; you may request your RGA# by eBay Messaging System. 20% restocking fee will apply on all returns.In details First of all, we encourage you to check your goods immediately upon receiving. If you’ve found that something is damaged or missing, you must to keep the original package and all related paperwork, this will help us to solve the issue with the carrier. All our shipments are insured. If you are not satisfied with your your package, please contact us via eBay Messaging System or by email before opening a case. We are able to solve any problem with return or DOA-related issues to ensure your satisfaction. Unless another return policy is indicated, products sold by Med-Vet International are covered by the following Standard Return Policy. All products covered under this Standard Return Policy are backed by a 30-day Money Back Guarantee. You may return the item(s) to us within 30 days of your purchase for a full refund for any reason. Whether you simply changed your mind, or are just not satisfied with the product that you received, you are welcome to send it back to us for an exchange or a full refund. Please note that the original and return shipping and handling charges will not be refunded or reimbursed under any circumstances. Returns will be not accepted after 30 days, and there are absolutely no returns on pharmaceuticals. Please note: we accept only the eBay return process. If you want to return your purchase, we'll be glad to refund you according to the eBay Return Policy. We do not accept late returns. It is our policy not to accept the return of any merchandise without first having called for a Return Goods Authorization Number (RGA#). We will supply you with an RGA#, which must be displayed on the outside of each package. Our receiving department has been instructed to refuse all unauthorized returns. Merchandise returned must be in saleable condition and transportation to us must be prepaid. To get your RGA#, please send us a message via eBay messaging system. Thank you for visiting, and welcome to see other items at our eBay store!Listing and Liability Policy Our valued customers must accept our store policies, terms, and conditions before ordering. Please read the information below for your convenience. Thank you! We are determined to provide the most accurate product descriptions possible to ensure customer satisfaction. Our sole obligation for all items we sell is providing the option to refund the fees paid. In no event shall we be liable for any damages, including, but not limited to, any special, direct, indirect, incidental, exemplary, or consequential damages, expenses, business interruption, lost profits, savings, business information, or any other damages arising out of any repair services or remanufactured goods.Our Store Listing PolicyWe do not include operating systems, drivers, CD or software unless specified in the description.We are not responsible for any compatibility issues with your working environment, equipment or software.We do not provide technical support for setup, installation or any other user-related issues.Under no circumstances, do we provide medical advice or healthcare consultations.If something is not mentioned in the listing description, it is not included.We do not fill prescriptions for medications. The images shown for our products are taken from representative items, so for orders with more than one item, the actual appearance may differ slightly. Please ask us to send you more detailed pictures if needed. Only applicable to medical devices Med-Vet International, Mettewa, IL. The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, I will verify your status as an authorized purchaser of this item before shipping of the item. This item has been cleaned and handled in accordance with the manufacturer's instructions.